This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. ago vc-10 Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot. I signed up to Virgin broadband and was told my router would arrive on the 26th. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. I have already and I was told by Exteris that they have not received any item from Virgin media for delivery to my address. We will also take a photo of your parcel when we’ve left it in a safe. Virgin Media; My Virgin Media; Shop; Help;. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714A new Virgin Media Text Message Scam is going around in the United Kingdom. After numerous issues with Yodel failing to deliver my phone I finally got a message from them on the 28th or July saying that were sending the phone back to virgin media since they had been informed I'd moved house. Can someone please advise on the status of my delivery? Thanks KateWe would like to show you a description here but the site won’t allow us. In response to maubarreira88. We would like to show you a description here but the site won’t allow us. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. Most QuickStart. Options. Horrible, they treat customers like you own them something. Asked webchat today, and was advised I would be giv. p. The highest volume of phone calls has been reported in London, Bristol, and Maidenhead. My Virgin Media App. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Find out what happens if you aren't in when our drivers attempt to make a Yodel. service that puts you in complete control. Head to our tracking page, enter your parcel number and see what options are available to you. So I was supposed to received a router and self install on the 26th. ^TM”Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. There are things you can do to make sure you're not one of the unlucky ones. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. . If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Security matters. Reply. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Options. The guy did say it would be a. Want to speak to us? Yodel’s Customer Service number is 0344 755 0117. Or stream, control and manage. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. We would like to show you a description here but the site won’t allow us. I'm guessing black Friday has caused Yodel to be even worse than usual, because they don't even seem to be getting around to processing our parcels, let alone try to deliver. The note stated that they had left his delivery – a fragile. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Track your item help; Tracking international items; What our. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Mobile Your Account. Sorry to hear you have been having issues with your Yodel delivery. Track. The service, introduced as part of Yodel’s ongoing innovation programme, is designed to. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. We would like to show you a description here but the site won’t allow us. Having issues? We help you find out what is wrong. Virgin Media Price Guides. 00 EDT. Why is Smart Send Our Best Delivery Service for Ecommerce? Apart from requiring almost no effort to send multiple parcels, Smart Send has been developed with you in mind. Lee1981. Yodel says delivered but hasn’t. Virgin Mobile. When I'm logged into my account, it says the "Services will start date" as 1st June. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help;. My Virgin Media App. But this was before we were due to move in - so when Yodel gave m. Amazon Logistics - 2. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. i. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Failing that you will need to contact Yodel. Arrange a return to one of 300 retailers through a Yodel Store. From £ 38 a month. Hello. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3Miles Brignall. YODEL. 44pm and the. She called back and left a voicemail confirming that it was booked in and would be. When I asked "So, from Yodel's perspective, Yodel cannot track where. Options. Manage Your Account. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. i. on 13-01-2023 20:04. on 28-03-2023 09:35. Shop. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. We would like to show you a description here but the site won’t allow us. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. With parcel deliveries starting from just £2. We will also take a photo of your parcel when we’ve left it in a safe. 5 years agoWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. To fix these issues, the recipient has to. Any ideas? ThanksHello, I ordered a QuickStart broadband on 14th September. on 28-03-2023 08:11. 23 but no sign of it. . We would like to show you a description here but the site won’t allow us. 75 out of 5!. Virgin Media 8T6P52779336A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 13/11/23 20:40. The overall user rating for this number is Negative . We would like to show you a description here but the site won’t allow us. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. Problem solved? Click to mark as a Helpful Answer,. Home Phone. The kit was due to be delivered on the 3rd. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Joining in. Moved house, and my new self install broadband equipment supposed to be delivered today. Options. We would like to show you a description here but the site won’t allow us. Unfortunately I didn't received any package tracking number nor text with delivery details. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. We would like to show you a description here but the site won’t allow us. You may be able to reschedule your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel is on its way to you. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address. . Open the Netflix app on your Virgin TV box and select the Netflix banner. We would like to show you a description here but the site won’t allow us. Thanks for your post and apologies to hear you're received this email. Published: 22 Jun 2022 16:15. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Not in? No worries: Yodel will leave a card explaining how to reschedule. Once your seller provides the information these parcels will be released for delivery. please can you check when I can receive my box? I’m regularly working from home and really. Citizens advice found Hermes and Yodel performed the worst, scoring 1. Some of you may already be aware of this company. They failed to deliver my router on Saturday. Enter your parcel number on our tracking page to see if you are able to enter this information online. If not, highly recommend the TP-Link AX72. Router Not Delivered. . I'm in a really frustrating situation. Do you agree with Yodel's 4-star rating? Check out what 733,561 people have written so far, and share your own experience. I would be grateful for any advice on the best way to proceed. Thanks in advance. Browse Virgin Media Virgin Media Community. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Almost half of Yodel customers polled by Citizens Advice (43%) reported a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers. Why Virgin Media still use Yodel as a delivery partner I don't know. I was also - 5119005Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Today still no contact from yodel with a delivery time. We would like to show you a description here but the site won’t allow us. Security matters. Royal Mail - 2. He assisted me with that but not beyond that. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. The company works closely with 80 percent of the UK’s major retailers, delivering 150 million packages annually. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left delivery instructions via Yodel chat to help the driver find my address even though the building is. Scroll down and click on create new label. . on 12-05-2023 19:08. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. For queries on delivery charges from online retailers please contact the retailer directly. They will also give you a choice of dropping it off in a safe place, a pick up place (Shop) or a neighbour. I've been using a TP-Link AX72 for a while due to the WiFi being so poor on the Hub 4, but on the Hub 5 the speeds are pretty much like for like in the same rooms whether using the TP Link router or Hub 5 which is saying something. Thanks for your post and welcome to the community. by Pieface876. We would like to show you a description here but the site won’t allow us. Tesco Direct. on 20-10-2022 09:50. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. We would like to show you a description here but the site won’t allow us. Virgin Media . Virgin Mobile. Tuning in. The day before when it gets dispatched you receive an email and on the day of its a home delivery you get a two hr window from yodel and if it’s click and collect you get a notification if it’s at the shop. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Main menu; Bundles. If you have a tech booked they would have the equipment. We would like to show you a description here but the site won’t allow us. I received it 2nd June due to Yodel delays. We would like to show you a description here but the site won’t allow us. If you do have a two-hour window you will be notified by text and/or email on the delivery day. They never were. Hi. Number of inclusive HD channels depends on package. We would like to show you a description here but the site won’t allow us. Find out what you’ll be able to manage for your type of appointment or order below. Smartphone users received notifications claiming to be from Virgin Media UK regarding billing details. Thank you for the update, please let us know how things go. i. If you choose to have the equipment delivered to your. However, the very first step is to try to resolve the issue directly with Yodel. Account - Cable. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Parcels made easy. It is recommended to first raise the complaint in private (webchat, phone call, etc. . KF”“@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Amazon Logistics - 2. To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Stream from Virgin Media. Compatible with Hub 3 and above. We can deliver your Quickstart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. Monday-Friday. on 02-02-2023 09:43. Dave. Miles Brignall. No delivery from Yodel on 15-06-2022 07:30 Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. QuickStart, set up and connections. neilbz. 25 stars. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. We would like to show you a description here but the site won’t allow us. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to - 5365099. Close menu. To date not had any communication from Virgin Media chasing return of equipment. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. BlueLou. contra Yodel Delivery Network Ltd,. @virginmedia. true. Can someone please contact Yodel for me to fix the delivery ASAP?Find your nearest Yodel drop off or collection point. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. 75 stars. So I was supposed to received a router and self install on the 26th. Options. Hermes and Yodel were named as two of the worst performing companies. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. . Business broadband. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Stream from Virgin Media. However I only received the pre-contract but not any confirmation from Yodel. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. We would like to show you a description here but the site won’t allow us. BT charge up to £129 charge for faults inside of home boundary (including kit out of warranty). Thanks for posting, and a warm welcome to our Community Forums. My parcel with a hub 4 was supposed to be delivered on Tuesday. It's just that I'm stuck home now, waiting for the delivery without a. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Received text message which ties in with notification of Yodel delivery expected to local shop for Collect + and in relation to delivery from Virgin Media. Global Media Limited Customer Service telephone A. Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. Reply. . Yodel tracker information was sent to us showing delivery on 15th. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Scam texts can also come from unrecognised numbers. " Based on this, I continued with the order and delivery was set 1st June. Virgin Media. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. According to our users’ reports and data collected between 31 March 2021 and 19 July 2022, the number has been reviewed Negatively by our users. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Change Store. co. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. It’s because they have gone out of their way to make it impossible to do anything about it. Home delivery Yodel will email you with a code and tracking link once your order’s shipped. How do I rearrange my parcel delivery? You may be able to reschedule your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Yodel told me I had placed the delivery on hold which is complete rubbish . We want to make sure you feel in control of your order or appointment, so we’re here to help you understand everything from tracking your delivery, moving your appointments, or even cancelling a fault technician visit. Speed No still no tracking number. - 5415493. @Zach_R. DPD - 2. All Rights ReservedFibre broadband. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. When you download the Yodel Parcel. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Home Phone. Have you been able to put a complaint in with Yodel? NB”Hi PeteU, Sorry to hear you have been unable to speak to us to try to get some further help/ support, so I can try to help I will send you an invite into a private chat, once received please click on the envelope to accept. Rob Beck ordered a new router from Virgin Media in March. I clicked on 'Take Survey'. it’s for the flat above mine and I have no clue how to change it in my account since it says I am no longer with virgin media. Click track your parcel and enter the code to get the latest delivery updates. Learn more. Stream box. Forum; Apps. Yodel should text you on the day of the delivery with a time slot for you, I would be happy to double check this delivery for you via a PM. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. We would like to show you a description here but the site won’t allow us. To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. Have checked junk/spam folder as well but nothing. Received my new - 5055353 We were excited to find that Virgin emailed us on 14th December to tell us that our order was dispatched and on the way for delivery on 15th as per the original order we placed in November Black Friday, booked a day off the phone didnt arrive. on 02-12-2021 17:04. on 28-03-2023 08:11. If the issue is not resolved, it may be worthwhile to raise the complaint on social media. Smart Send from Yodel Direct is our innovative new bulk parcel delivery. Hi Tom, I do know it is Yodel - you are right - and I do know that they control the delivery side of things. Hey darkfinger, thank you for reaching out and a warm welcome to the community to answer your question Yodel will require a signature, if you aren't in they will try again 3 times each day. This applies to calls from any phone line, including mobile, landline and payphone. They are your "delivery partner". What have Yodel advised in regards to the delivery? Have they raised an investigation?. To fix these issues, the recipient has to. Stream from Virgin Media. . From £ 38 a month. New customer to VM and all I’ve had is trouble so far. The UK’s most popular channels, Catch Up services and built-in apps, in one place. on 12-11-2022 20:05. In some instances there may be a charge for the return label; this price is set by the Retailer. on 07-11-2022 18:44. on 01-08-2022 12:13. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714You aren't alone, the same thing happened to me and several others this past week. . The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. I have had a look into your service on our system and I can see you recently contacted our team regarding this. I ordered a student broadband package from Virgin on the 1st of September. I delayed delivery by Yodel for a week, but they are still intent on giving me another. Stream from Virgin Media. Nothing came. Hi , Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that this happened to you and that you - 5357866In this conversation. But if the box is truly lost, wouldn’t it be eas. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. No recent parcel is showing under your name and address. . I'm a Very Insightful Person, I'm here to share knowledge. "Once we have received your parcel into the Yodel network, and if your retailer allows it, you can choose to have your parcel delivered to a nominated safe place. Fri 10 Jan 2014 10. Poor service Yodel, no delivery. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Virgin Phone Switchover. Virgin Mobile. We’re pretty good at it. A. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Inclusive calls to Virgin Media National Directory Enquires. 07480632098. Send, collect and return parcels at your local store from early till late, 7 days a week. QuickStart, set up and connections. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Processed at National Hub. In response to Zach_R. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. I have sent you a private message regarding this.